WhatsApp opt-in policy and customer consent
Meta requires customer consent before businesses can send WhatsApp messages. Here's how YallaSalon handles opt-in for booking flows.
- Last updated:
- 1 min read
- For:
- Salon owners
Quick summary
When a customer books online and provides a WhatsApp number, that constitutes opt-in for transactional messages tied to the booking.
Transactional vs marketing
Confirmations, reminders, and receipts are transactional. Promotions and review nudges sent later require explicit marketing opt-in.
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